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Privacy Policy
At Arbiter Coatings, we value your privacy and following the new rules set by the European Union's General Data Protection Regulation (GDPR), we have updated our privacy policy as of 22nd May 2018.
Introduction
This privacy policy tells you how and why we collect, store and use your personal data when you visit our website and interact with us via our website.
It tells you about your rights in relation to your personal data and how the law protects you. Also covered is how to contact us and the authorities in the event you have a complaint.
We ask that you read this privacy policy carefully so that you are fully aware of how and why we are using your data. If you have any questions, or would like to exercise your privacy rights, please contact us directly at sales@arbitercoatings.uk.com
Who we are
Arbiter Coatings are a provider of exterior and proetective wall coatings covering the south of the United Kingdom. In this privacy policy references to we, us and our, are to Arbiter Coatings.
We collect, use, store and are responsible for certain personal data about you. We are regulated under the General Data Protection Regulation which applies across the European Union and we are responsible as ‘controller’ of that personal data for the purposes of those laws.
What data is collected by us
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed which is classed as anonymous data.
During your visit and interaction with our website collect a variety of information. This personal data falls into these categories:
Contact data includes addresses, email addresses and telephone numbers when provided through an enquiry form, or registration form
Technical data includes browser type and version, location, operating system and platform and other technology on the devices you use to access the website.
Aggregated data through a web analytical service called Google Analytics which provides statistical or demographic data. Aggregated data however is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate usage data to calculate the percentage of users accessing a specific website page or which days have more visitors.
How is your personal data collected?
We use different methods to collect data from and about you including:
Direct interactions - You may give us your identity, and contact data by filling in forms or by interacting with the website. This includes personal data you provide when you:
How and why we use your personal data
Under data protection law, to comply with our legal and regulatory obligations, we can only use your personal data if we have a valid reason for doing so and where consent is required.
For example, when you make an enquiry with us, you provide us with your contact information to respond to you.
What we use your personal data for
To provide services to you
To make contact with you through email or by telephone
Notification of any changes to our services
Marketing communications that may be of interest (only where consent has been given)
Third party data collection
Links to external sources and third party sites such as LinkedIn, Twitter and Facebook may exist from this website. They may request your personal data and we cannot take responsibility once you leave our site.
Who we share your personal data with
Outside of our company, we only share data with a third party supplier for the purpose of offsite data backup. All such backups are transmitted and stored in encrypted form (so is not readable) in locations within the United Kingdom.
We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.
Whilst third party organisations related to IT and software maintenance may have temporary visibility of your information, these organisations do not have permission to use your data and will only be given access if required.
If you wish to discuss this further, please contact us sales@arbitercoatings.uk.com
We will not sell or lease your personal information to any third parties.
How long your personal data will be kept
We will keep your personal data when it is provided to us. We will do so for one of these reasons:
To respond to any questions, complaints or claims made by you or on your behalf
To show that we treated you fairly
To keep records required by law
We will not retain your data for longer than necessary for the purposes set out in this policy. When it is no longer necessary to retain your personal data, we will delete it.
Your rights
Under the General Data Protection Regulation, you have the following rights, which at any time you can exercise:
Right of access
You have the right to be provided with a copy of your personal data
Rectification
You have the right to require us to correct any mistakes in your personal data
You have the right to be forgotten - The right to require us to delete your personal data in certain situations
Restriction of processing
You have the right to require us to restrict processing of your personal data
Data portability
You have the right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format
The right to object
You have the right to object in certain other situations to our continued processing of your personal data, eg processing carried out for the purpose of our legitimate interests. This is by checking the opt out option within any enquiry forms.
Not to be subject to automated individual decision-making
The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.
For further information on each of the above rights, including the circumstances in which they apply, see the guidance from the UK Data Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
Email, call or write to us
Let us know the data to which your request relates
Keeping your personal data secure
We have appropriate security measures in place to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your data will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach.
We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
When communicating with us by email you should ensure that you take all reasonable precautions to protect any sensitive personal data.
Cookies
A cookie is a small piece of information that a site puts on your device so that it can remember something about you when you return at a later time. It is a mechanism that allows the server to store its own information about a user on the user's own computer.
In order to use the site, you agree to let cookies be saved as they are an important part of navigation of the site.
Third party cookies used on the site.
Google Analytics is a service that generates detailed statistics about our website visitors. Their cookies typically store anonymous information such as whether a visitor has been to the site before, the time of the current visit and what was the referrer site the visitor came from.
How to complain
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.
The supervisory authority in the UK is the Information Commissioners Office who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
How to contact us
Please contact us if you have any questions about this privacy notice or the data we hold about you.
If you wish to contact us, please send an email to sales@arbitercoatings.uk.com, or write to Arbiter Coatings, 2 Adeyfield Gardens, Hemel Hempstead, Herts, HP2 5JX, United Kingdom.
Changes to this privacy notice
This privacy notice was published on 22nd May 2018 and last updated on 6th January 2025.
We may change this privacy notice from time to time, when we do we will inform you.
What our customers have to say...
“We engaged Arbiter Coatings to help with repairing our damaged rendering, and then re spraying the whole house. The team were very professional. We discussed the work, they arrived when they said they would and they completed everything to a really high standard. We are incredibly pleased with the work and I'd have no hesitation in recommending them.”
Customer in West Sussex - 22nd July 2025
“Bill and Darren were great. The work was really held up by the rain and cold but it pleased me that they wouldn't do it unless the conditions were right. It looks lovely and several neighbours have commented on it.”
Customer in Surrey - 8th December 2024
“We were very pleased with the work carried by Arbiter Coatings. They worked very hard with excellent results and our bungalow was transformed.”
Customer in Hertfordshire - 6th July 2024
“This year's rain was a real challenge, but Bill kept me informed throughout the entire project. Friendly, efficient, tidy and professional.”
Customer in Hertfordshire - 10th May 2024
“Our 1920’s concrete house was transformed. Bill and Darren were hard working, efficient, tidy and polite.”
Customer in Hertfordshire - 15th February 2024
“I gave a few months before reviewing to ensure things stayed looking good but honestly still looks perfect.”
Customer in Berkshire - 14th November 2023
“The company is family run and extremely professional. The work was carried out to a very high standard.”
Customer in Greater London - 6th August 2023
“Ten months later the rooms that were suffering from damp are now dry. Great job and great result.”
Customer in Greater London - 16th February 2023
“Absolutely transformed the look of my house. Excellent job, efficient and quick.”
Customer in Central Bedfordshire - 16th November 2022
“Bill and his team did a brilliant job from start to finish. Would thoroughly recommend.”
Customer in Hertfordshire - 16th November 2022
“Let me down three times to quote - unreliable.”
Customer in Hertfordshire - 14th October 2021
“Outstanding service from start to finish. Transformational effect on our house.”
Customer in East Sussex - 4th June 2021
“The walls are crack-free and smooth. First class standard of work.”
Customer in Hertfordshire - 9th March 2021
“Very pleased with all work completed. No mess and excellent communication.”
Customer in Hertfordshire - 24th November 2020
“Very responsive, competitive price and high quality finish.”
Customer in Greater London - 18th October 2020
“Excellent job. Very tidy and high standard of finishing.”
Customer in Norfolk - 12th August 2020
“Very helpful and professional team. Excellent communication.”
Customer in Hertfordshire - 17th July 2020
“From the quote to the finished job we were very impressed. Everything was explained clearly and the site left tidy every day.”
Customer in Kent - 10th May 2020
“From the quote to the finished job we were very impressed with this company. Bill talked us through what was needed and the process involved. We were updated on what would happen each day. The team arrived on time and worked hard causing as little disruption as possible. We are really pleased with the finish on our property which was in need of much tlc!! Nothing was too much trouble and every day the site was left clean and tidy. Thank you Bill for all you help, advice and for making our home look so good!”
Customer in Kent - 10 May 2020
“Bill and Steve came and started work on my house found them both helpful and professional house looks great”
Customer in Milton Keynes - 30 April 2020
“Great work, very efficient. We are very pleased with the work.”
Customer in Petersfield - 22 February 2019
“One of the best things about Bill and Arbiter Coatings is that they actually came when they said they would and if they didn’t or couldn’t come, they stayed in contact with us to let us know how/why/when. Add to that the brilliant job they did on the front of our much loved old house and you have the perfect combination and team. Our house looks really beautiful now and has been restored to its former glory with perfect rendering and an immaculate finish. A terrific job! Bill was extremely sensitive during what was a difficult time as a very close family member’s funeral was smack bang in the middle of the job - we appreciated his empathy & thoughtfulness. We thoroughly recommend”
Customer in Essex - 3rd February 2020
“A very professional and friendly team. Our first visitor after completion commented, unsolicited, how fine the work looked. We agree!”
Dave and Liz, Hertfordshire - 3rd July 2019
“Carried out all work exactly as quoted. Despite facing challenging weather conditions always kept me informed and completed the job to a high standard in good time. All of the team were efficient and polite.”
Customer in Chichester - 28 January 2019
“We engaged this company to undertake rendering and decoration works to the front of a prestigious building within Central London. They controlled the complete works without any problems. They managed the contract extremely well which allowed myself, the Managing Director of Air Design Kent Ltd to undertake my own works without need of attending site or overseeing the contract. Excellent project for us. Well done to Bill and his team.”
Customer in West Malling - 7 December 2018
“Arbiter Coatings and their friendly team done a fantastic rendering work on my house. The rendering was completed to a high professional standard and all areas of the property were tidy and clean when they completed their work. Would highly recommend.”
Customer in Brighton - 20 October 2018
“Arbiter Coatings, thanks to Bill Newbegin's experience and skill, diagnosed a chronic problem in this rendered gable wall, proposed a permanent solution, and carried out the work. The whole team had a friendly, professional and efficient approach. Thank you very much!”
Customer in Waterlooville - 26 September 2018
