Specialists in exterior wall coatings, external wall repairs, weatherproofing
Complaints Procedure
We always endeavor to provide the best service for our customers

Complaints Procedure

We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

 

Our Procedure

Either call us on :

+44 (0) 1442 270616

Or

write to us at:

Arbiter Coatings, Unit 1, Grovelands, Boundary Way, Hemel Hemsptead, Herts, HP2 7TE
(request proof of receipt if posting) 

Or

Email Us: sales@arbitercoatings.uk.com

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031

Does this sound like your property?

  • Regular painting required to your property exterior?
  • Penetrating damp, wet patches or stains on the wall?
  • In a coastal regions where salt deposit damage can be a factor?
  • An areas with severe wet and windy weather conditions?
  • Cracked or hollow rendering or pebbledash?
  • Mouldy, green or dirty walls with mildew or condensation?
  • High home heating bills and cold internal walls?
  • Scars from building alterations over time given a patchy look?
Our coatings can help with all of the above so...

Send us an enquiry

Hertfordshire Office - Unit 1 Grovelands, Boundary Way, Hemel Hempstead, Herts, HP2 7TE

Kent Office - 01304 361075

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